243K+ Hours English (United States) Single-Channel Call Center Dataset
Audio, Speech & Acoustic Datasets
Tags and Keywords
£594,100
About
243K+ Hours English (United States) Single-Channel Call Center Dataset
Description
The 243K+ Hours English (United States) Single-Channel Call Center Dataset is a collection of English (United States) call center audio recordings provided in single-channel of 243815.89 hours. The dataset is designed to support research and development in speech processing, automatic speech recognition (ASR), natural language processing (NLP), conversational AI, and machine learning.
The dataset can be used for developing and evaluating AI systems that process English (United States) speech in customer service and call center environments. It is suitable for academic research, commercial AI applications, speech analytics, and voice technology development.
Note: The listed price applies to the specified initial batch of 80,000 hours of single-channel audio. Pricing for larger batches or the complete dataset library varies based on audio duration, channel configuration, audio quality, language coverage, speaker diversity, metadata availability, annotation requirements, file formats, licensing terms, and customization needs. Final pricing will be determined based on the specific dataset requirements.
Data Product Features
The dataset includes the following key components:
| Feature | Description |
|---|---|
| Audio Files | English (United States) call center speech recordings in WAV, OBB, MP3 format |
| Audio Format | WAV , OBB, MP3 |
| Channel Type | Single-Channel |
| Language | English (United States) |
| License | CC BY 4.0 (Creative Commons Attribution 4.0 International) |
Distribution
The dataset is distributed as a compressed archive containing audio files.
-Format: WAV, MP3, OBB
-Structure: Audio files
Data Volume
-Records: Call Center recordings
-Volume: 243815.89
-Channel Configuration: Single-Channel
-Dataset Size: The dataset size may vary depending on audio duration, number of calls, number of channels, sample rate, audio format, compression quality, metadata availability, annotations, and dataset version.
Usage
This data product is suitable for a wide range of AI and speech technology applications.
-Automatic Speech Recognition (ASR): Train and evaluate speech recognition systems.
-Speech-to-Text: Develop transcription models.
-Conversational AI: Build intelligent virtual assistants and customer support systems.
-Speech Analytics: Analyze customer interactions and speech patterns.
-Machine Learning: Train and benchmark speech-based AI models.
-Natural Language Processing (NLP): Support spoken language understanding and downstream NLP tasks.
-Voice Technology: Develop and evaluate voice-enabled applications.
-Academic Research: Conduct research in speech processing, AI, and computational linguistics.
Coverage
The dataset covers English (United States)-language call center recordings.
-Geographic Coverage: English (United States)-speaking regions
-Time Range: Not specified
License
CC BY 4.0 (Creative Commons Attribution 4.0 International)
AI Training Rights
InfoBay.AI ensures that all datasets are sourced, curated, and managed with proper ownership verification, licensing documentation, and data provenance records. We hold the necessary rights to license and sublicense the datasets we provide through formal agreements with our data vendors, which grant us the required permissions for commercial licensing and AI training use cases. To ensure transparency and compliance, we maintain relevant documentation and have previously shared redacted agreements for selected datasets as evidence of our data rights and licensing authority.
Data Dictionary
| Column Name | Data Type | Description | Possible Values/Notes |
|---|---|---|---|
| file_name | String | Name of the audio recording | English (United States) Call Center Dataset |
| language | String | Language of the recording | English (United States) |
| audio_format | String | Audio file format | WAV , OBB, MP3 |
| channel_type | String | Audio channel configuration | Single-Channel |
| file_size | Integer | Size of the audio file | kilobyte |
| license | String | Dataset license | CC BY 4.0 |
Considerations
This dataset is provided for research and educational purposes only. It contains only sample data.
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£594,100
Download Dataset in AUDIO Format
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