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3.44 Million Hours Single & Dual-Channel Call Center Audio Dataset
Audio, Speech & Acoustic Datasets
Tags and Keywords
£25,837,300
About
3.44 Million Hours Single & Dual-Channel Call Center Audio Dataset
Description
The 3.44 Million Hours Single & Dual-Channel Call Center Audio Dataset is a large-scale, enterprise-grade collection of call center conversations designed to support the development, training, fine-tuning, and evaluation of speech AI and conversational AI systems. The dataset contains high-quality customer-agent interactions in both single-channel and dual-channel formats, making it suitable for a wide range of speech processing and language understanding tasks.
This dataset is ideal for organizations, researchers, and AI developers building Automatic Speech Recognition (ASR), Natural Language Processing (NLP), conversational AI, speaker diarization, speech analytics, voice biometrics, sentiment analysis, and customer service intelligence solutions.
Note: Pricing varies depending on several factors, including the language, total audio hours, metadata availability, number of attributes, annotation requirements, and customization needs. The final price will be determined based on the specific dataset requirements.
Data Product Features
The dataset includes the following key features:
| Feature | Description |
|---|---|
| Audio Recordings | High-quality call center conversations captured in WAV format. |
| Single-Channel Audio | Customer and agent voices combined into a single audio stream. |
| Dual-Channel Audio | Customer and agent voices recorded on separate channels for advanced speech processing. |
| Large-Scale Collection | Approximately 3.44 million hours of call center audio. |
| Enterprise Conversations | Realistic customer support, service, sales, technical support, and inquiry calls. |
| AI-Ready Format | Suitable for commercial AI training and research applications. |
Distribution
- Format: WAV,OBB, MP3
- Audio Types: Single-Channel and Dual-Channel
- Dataset Structure: Organized by channel type
Data Volume
| Attribute | Value |
|---|---|
| Total Audio Duration | 3.44 Million Hours |
| Number of Audio Files | Millions of recordings |
| Number of Channels | Single-Channel & Dual-Channel |
| File Format | WAV, OBB, MP3 |
| Dataset Size | Large-scale |
Usage
This data product is ideal for a variety of applications:
- Automatic Speech Recognition (ASR): Train high-accuracy speech-to-text models.
- Conversational AI: Build intelligent virtual assistants and voice bots.
- Natural Language Processing (NLP): Develop conversational language understanding systems.
- Speech Analytics: Analyze customer-agent interactions for actionable insights.
- Speaker Diarization: Distinguish customer and agent speech in conversations.
- Speaker Recognition: Build speaker identification and verification models.
- Voice Biometrics: Develop secure voice authentication systems.
- Sentiment Analysis: Detect customer emotions and satisfaction.
- Quality Assurance: Monitor call quality and agent performance.
- Conversation Intelligence: Extract business insights from customer interactions.
- Contact Center AI: Enhance automation and customer support workflows.
- Large Language Model (LLM) Training: Fine-tune speech-enabled AI and multimodal models.
Coverage
Geographic Coverage
Global
Time Range
Various collection periods depending on the source recordings.
Demographics
- Multiple industries
- Diverse customer profiles
- Customer support agents
- Various accents and speaking styles
- Multiple conversation scenarios
License
CC BY 4.0 (Creative Commons Attribution 4.0 International)
AI Training Rights
InfoBay.AI ensures that all datasets are sourced, curated, and managed with proper ownership verification, licensing documentation, and data provenance records. We hold the necessary rights to license and sublicense the datasets we provide through formal agreements with our data vendors, which grant us the required permissions for commercial licensing and AI training use cases. To ensure transparency and compliance, we maintain relevant documentation and have previously shared redacted agreements for selected datasets as evidence of our data rights and licensing authority.
Data Dictionary
| Column Name | Data Type | Description | Possible Values/Notes |
|---|---|---|---|
| channel_type | String | Audio channel configuration | Single, Dual |
| audio_format | String | Audio file format | WAV, OBB, MP3 |
| duration_seconds | Float | Audio duration | Positive numeric value |
| sample_rate | Integer | Audio sampling rate | e.g., 8000, 16000, 44100, 48000 Hz |
| bit_depth | Integer | Audio bit depth | 16-bit, 24-bit |
| language | String | Spoken language | Depends on dataset |
| speaker_count | Integer | Number of speakers | Usually 2 |
Considerations
This dataset is provided for research and educational purposes only. It contains only sample data.
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£25,837,300
Download Dataset in AUDIO Format
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