Dark Mode
British Airways Passenger Feedback Dataset
Reviews & Ratings
Tags and Keywords
Trusted By
"No reviews yet"
Free
About
This dataset contains customer reviews for British Airways, a prominent airline operating in the United Kingdom [1, 2]. It offers a wide range of experiences and opinions shared by travellers [2]. The dataset is valuable for analysing customer sentiment, identifying recurring issues, tracking feedback trends over time, and segmenting reviews for more targeted insights [2].
Columns
- title: The title or headline of each review, summarising the main points or issues raised by reviewers [1, 2].
- reviews: The primary content of the reviews, providing detailed information, opinions, and experiences from customers regarding their interactions with British Airways [1, 2].
- date: The date on which each review was posted or recorded. This column may require conversion to a datetime data type for time-based analysis [1, 2].
- place: The location associated with each review, such as the country or region where the reviewer is located or where the review is relevant [1, 2].
Distribution
The dataset is typically provided in CSV format [3]. While specific row counts are not explicitly stated, the data includes counts indicating review distribution, such as 293 entries for various label ranges, suggesting approximately 2930 records in total [1, 4]. It also notes that 2923 unique values are present for "British Airways customer review" and 1615 unique values for "never fly British Airways again" [4].
Usage
This dataset is ideal for various analytical applications, including:
- Sentiment analysis: To gauge overall customer sentiment concerning British Airways [2].
- Theme identification: Pinpointing common themes or issues frequently mentioned by reviewers [2].
- Trend tracking: Monitoring changes in customer feedback and satisfaction over time [2].
- Targeted analysis: Segmenting reviews based on specific customer attributes for more focused insights [2].
Coverage
The geographic scope of the reviews primarily includes the United Kingdom (62%) and the United States (11%), with other locations making up 26% of the data [4]. The dataset contains a 'date' column for time-based analysis, but a specific time range for the reviews is not specified in the provided information [1, 2]. Demographic details about the reviewers are not included.
License
CC0
Who Can Use It
This dataset is suitable for:
- Data analysts and scientists: For building sentiment models or conducting exploratory data analysis.
- Market research professionals: To understand customer perceptions and identify areas for service improvement.
- Airline industry stakeholders: To monitor brand reputation and competitive landscape.
- Students and researchers: For academic projects related to natural language processing (NLP), text mining, or customer experience studies.
Dataset Name Suggestions
- British Airways Customer Review Data
- British Airways Passenger Feedback Dataset
- UK Airline Customer Experience Reviews
Attributes
Original Data Source: British Airways Customer Reviews
QUALITY