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British Airways Passenger Feedback Dataset

Reviews & Ratings

Tags and Keywords

Exploratory

Nlp

Data

Text

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British Airways Passenger Feedback Dataset Dataset on Opendatabay data marketplace

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Free

About

This dataset contains customer reviews for British Airways, a prominent airline operating in the United Kingdom [1, 2]. It offers a wide range of experiences and opinions shared by travellers [2]. The dataset is valuable for analysing customer sentiment, identifying recurring issues, tracking feedback trends over time, and segmenting reviews for more targeted insights [2].

Columns

  • title: The title or headline of each review, summarising the main points or issues raised by reviewers [1, 2].
  • reviews: The primary content of the reviews, providing detailed information, opinions, and experiences from customers regarding their interactions with British Airways [1, 2].
  • date: The date on which each review was posted or recorded. This column may require conversion to a datetime data type for time-based analysis [1, 2].
  • place: The location associated with each review, such as the country or region where the reviewer is located or where the review is relevant [1, 2].

Distribution

The dataset is typically provided in CSV format [3]. While specific row counts are not explicitly stated, the data includes counts indicating review distribution, such as 293 entries for various label ranges, suggesting approximately 2930 records in total [1, 4]. It also notes that 2923 unique values are present for "British Airways customer review" and 1615 unique values for "never fly British Airways again" [4].

Usage

This dataset is ideal for various analytical applications, including:
  • Sentiment analysis: To gauge overall customer sentiment concerning British Airways [2].
  • Theme identification: Pinpointing common themes or issues frequently mentioned by reviewers [2].
  • Trend tracking: Monitoring changes in customer feedback and satisfaction over time [2].
  • Targeted analysis: Segmenting reviews based on specific customer attributes for more focused insights [2].

Coverage

The geographic scope of the reviews primarily includes the United Kingdom (62%) and the United States (11%), with other locations making up 26% of the data [4]. The dataset contains a 'date' column for time-based analysis, but a specific time range for the reviews is not specified in the provided information [1, 2]. Demographic details about the reviewers are not included.

License

CC0

Who Can Use It

This dataset is suitable for:
  • Data analysts and scientists: For building sentiment models or conducting exploratory data analysis.
  • Market research professionals: To understand customer perceptions and identify areas for service improvement.
  • Airline industry stakeholders: To monitor brand reputation and competitive landscape.
  • Students and researchers: For academic projects related to natural language processing (NLP), text mining, or customer experience studies.

Dataset Name Suggestions

  • British Airways Customer Review Data
  • British Airways Passenger Feedback Dataset
  • UK Airline Customer Experience Reviews

Attributes

Original Data Source: British Airways Customer Reviews

Listing Stats

VIEWS

1

DOWNLOADS

0

LISTED

17/06/2025

REGION

GLOBAL

Universal Data Quality Score Logo UDQSQUALITY

5 / 5

VERSION

1.0

Free