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Nykaa Customer Review Dataset
E-commerce & Online Transactions
Tags and Keywords
Trusted By
"No reviews yet"
Free
About
This dataset contains Google Play Store reviews for Nykaa, a multi-brand cosmetics e-commerce company, collected up to August 2021. It aims to provide insights into customer sentiment, categorised as positive, neutral, or negative based on star ratings. The dataset is valuable for understanding customer satisfaction and identifying key themes within app reviews.
Columns
- content: The raw app review text, without filters for length or language.
- sentiment_labels: The sentiment score, binned into categories. Reviews with a 5-star rating are classified as POSITIVE, 3 and 4-star ratings are NEUTRAL, and all other ratings are NEGATIVE. The sentiment distribution shows 71% POSITIVE and 20% NEUTRAL sentiments.
Distribution
The dataset is structured with two columns and is provided in a Fasttext-compatible format. A test split constitutes 20% of the total data, which is approximately one-quarter the size of the training data. Specific total row or record counts are not available in the provided information.
Usage
This dataset is ideal for a range of natural language processing (NLP) tasks, including sentiment analysis, text classification, and customer feedback analysis. It can be utilised by data scientists and machine learning engineers to build and train models for predicting customer sentiment, identifying common complaints or praises, and gaining actionable insights into user experience for e-commerce applications.
Coverage
The dataset covers Google Play Store reviews for Nykaa, collected up until August 2021. It has global regional coverage, capturing a broad spectrum of user feedback.
License
CC-BY-NC
Who Can Use It
Intended users include data scientists, machine learning practitioners, NLP researchers, and businesses in the e-commerce sector. They can use this dataset to develop sentiment analysis models, understand customer satisfaction trends, inform product development, and enhance user engagement strategies.
Dataset Name Suggestions
Nykaa App Reviews Sentiment, E-commerce App Review Sentiment, Nykaa Customer Review Data, Mobile App User Sentiment
Attributes
Original Data Source: Nykaa App Review Sentiment
QUALITY