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Swiggy Play Store User Feedback
Reviews & Ratings
Tags and Keywords
Trusted By
"No reviews yet"
Free
About
This dataset provides a collection of Google Play Store reviews for the Swiggy mobile application. It offers a valuable resource for understanding user feedback and sentiments within the food delivery industry, particularly in the Indian market. The data can be used to identify platform strengths and weaknesses, assess user satisfaction, and gain insights into industry trends and challenges. It is intended to assist students, researchers, and data science enthusiasts in their analysis of the food delivery sector.
Columns
- App: The name of the application in the Play Store.
- review_date: The date when the customer submitted their review.
- review_description: The text content of the review provided by the customer.
- rating: The numerical rating given by the customer.
- thumbsUpCount: The count of other users who found the review helpful or relevant.
- developer_response: The response provided by the application developer, if any.
- developer_response_date: The date when the developer's response was posted.
- appVersion: The version of the Swiggy application the user was using when the review was submitted.
Distribution
The dataset is typically provided in a CSV file format and contains 195,676 individual records. Review dates span from 12th September 2018 to 24th July 2023. A significant portion of the reviews, approximately 52%, are positive (rating 4.92-5.00), while a notable share, around 52%, are negative (rating 1.00-1.08). The majority of reviews have a low 'thumbsUpCount', with over 200,000 reviews receiving between 0 and 212 thumbs up. Developer responses are present for about 8% of the reviews.
Usage
This dataset is ideal for:
- Analysing Swiggy user reviews to determine customer satisfaction and pinpoint areas for platform improvement.
- Conducting sentiment analysis to gauge overall public perception of the Swiggy platform.
- Uncovering deeper insights into user preferences, emerging trends, and operational challenges specific to the Indian food delivery sector.
- Supporting academic research and data science projects focused on consumer behaviour in online food ordering.
- Informing data-driven strategies for enhancing food delivery service offerings.
Coverage
The dataset covers user reviews for the Swiggy mobile application in the Indian market, with review dates ranging from 12th September 2018 to 24th July 2023.
License
CC-BY
Who Can Use It
- Data scientists and analysts: For building predictive models or performing in-depth sentiment analysis.
- Market researchers: To understand consumer trends and preferences in the Indian food delivery industry.
- Students and academics: For educational projects and research on mobile app user engagement and feedback.
- Business strategists: To inform decisions regarding service improvements and marketing efforts for food delivery platforms.
Dataset Name Suggestions
- Swiggy Play Store User Feedback
- Indian Swiggy App Reviews Data
- Swiggy Mobile Application Ratings
- Food Delivery Swiggy User Sentiment
Attributes
Original Data Source: Zomato & Swiggy Play Store Reviews
QUALITY