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Skytrax Emirates Airline Reviews Dataset
Data Science and Analytics
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"No reviews yet"
Free
About
This dataset provides 2200 honest text reviews concerning Emirates Airline, sourced from the Skytrax platform [1]. Skytrax is a United Kingdom-based consultancy renowned for its airline and airport review and ranking website [1]. The dataset's primary purpose is to facilitate data science and analytics initiatives, offering valuable insights into customer experiences within the travel sector [1]. It is particularly suitable for applications in data analytics, travel industry analysis, data visualisation, exploratory data analysis, and natural language processing (NLP) [1].
Columns
The dataset contains two distinct columns [2]. The first column is an index, serving as a unique identifier for each review [2]. The second column, named 'reviews', contains the actual text-based customer feedback [2].
Distribution
The dataset comprises 2200 individual customer reviews [1]. It is structured with two columns [2]. While specific file formats are not detailed in the provided data, such datasets are typically provided in CSV format [3]. Each 'label count' interval contains 220 entries, summing up to the total review count [2]. There are also 2199 unique values in the index and 2194 unique review texts [2].
Usage
This dataset is ideal for various applications, including [1]:
- Data Science and Analytics: For deriving actionable insights from customer feedback.
- Travel Industry Analysis: To understand passenger sentiments regarding Emirates Airline.
- Data Visualisation: For creating visual representations of review patterns and trends.
- Exploratory Data Analysis (EDA): To discover initial patterns, spot anomalies, and test hypotheses.
- Natural Language Processing (NLP): For tasks such as sentiment analysis, topic modelling, and text classification of customer reviews.
Coverage
The reviews within this dataset pertain to Emirates Airline, with the data being of global relevance [4]. The Skytrax platform, from which the reviews originate, is a United Kingdom-based consultancy [1]. The dataset was listed on 17 June 2025 [4].
License
CCO
Who Can Use It
This dataset is intended for a range of users interested in airline customer feedback and text analysis [1]:
- Data Scientists: For building predictive models or understanding customer sentiment.
- Data Analysts: For generating reports and identifying trends in customer satisfaction.
- Researchers: Studying consumer behaviour in the travel industry.
- Natural Language Processing Practitioners: Developing and testing NLP models for sentiment analysis or text mining.
- Travel Industry Stakeholders: Gaining insights into service quality and areas for improvement.
Dataset Name Suggestions
- Emirates Airline Customer Reviews
- Skytrax Emirates Airline Reviews Dataset
- Emirates Customer Feedback Data
- Airline Review Data for Analytics
Attributes
Original Data Source: Emirates Reviews Skytrax
QUALITY