Dark Mode
Service Management Usecase Data
Data Science and Analytics
Tags and Keywords
Trusted By
"No reviews yet"
Free
About
The collection of datasets is prepared specifically to supplement education regarding how Artificial Intelligence can be effectively applied within the field of IT Operations (IT Ops). It serves as a foundational resource for developing and testing AI models aimed at improving IT service delivery and support functions.
Columns
- Question: This column captures the textual inquiries or problem descriptions often submitted by users to a helpdesk. An example of content includes queries about hardware failures, such as a Mac device not booting.
- LinkToAnswer: This provides the relevant resolution or destination URL corresponding to the user's inquiry, allowing for direct mapping between a reported problem and the official frequently asked question (FAQ) or resolution path.
Distribution
Data files are typically presented in the CSV file format. For instance, the specific file focusing on helpdesk automation,
helpdesk_dataset.csv, has a file size of 822 B. The data structure involves two core columns and includes ten unique values for the 'Question' field, ensuring variety for training purposes.Usage
This data is ideal for multiple learning and developmental applications, including:
- Automating helpdesk functions, particularly tasks involving natural language classification.
- Building models for Root Cause Analysis in operational incidents.
- Developing and refining algorithms for Service Load Forecasting (part of the broader dataset collection).
- Beginner and intermediate practice in Artificial Intelligence and classification tasks.
Coverage
The scope of the data is designed around common IT Operations use cases. It does not provide specific geographic, demographic, or precise time range coverage; instead, it offers structured, high-quality data scenarios meant purely for supplementing learning how AI is applied in technical environments.
License
CC0: Public Domain
Who Can Use It
- Students and Beginners: Learning the basics of classification and applied AI.
- Data Scientists: Creating and benchmarking models for predictive maintenance and incident response.
- IT Operations Professionals: Seeking to implement machine learning for automating common support workflows.
- Researchers: Studying techniques related to Time Series Analysis and automating IT processes.
Dataset Name Suggestions
- IT Operations AI Training Collection
- Applied AI for Helpdesk Automation
- Service Management Usecase Data
- IT Incident Learning Dataset
Attributes
Original Data Source: Service Management Usecase Data
QUALITYLoading...