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Skytrax Emirates Passenger Feedback

Data Science and Analytics

Tags and Keywords

Data

Analytics

Travel

Visualization

Nlp

Cleaning

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Skytrax Emirates Passenger Feedback Dataset on Opendatabay data marketplace

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Free

About

This dataset provides 5300 honest text reviews concerning Emirates Airline, sourced from the Skytrax platform [1]. Skytrax is a United Kingdom-based consultancy renowned for its airline and airport review and ranking services [1]. This free dataset is invaluable for data science and analytics, offering insights into customer sentiment and feedback for a major global airline [1, 2]. It is suitable for various analytical tasks, including natural language processing and data visualisation [1].

Columns

The dataset is structured with two key columns [3]:
  • review index column: This column serves as a unique identifier for each review [3].
  • customers text review column (reviews): This column contains the verbatim text of the customer reviews [3].

Distribution

The dataset comprises 5300 individual text reviews [1]. The indexing ranges from 0.00 to 5299.00 [3, 4]. The data is structured such that it includes 530 labels for every 529.90 increment within the index range, ensuring an even distribution of entries [3, 4].

Usage

This dataset is ideal for a variety of applications in data science and analytics [1]. Key use cases include:
  • Natural Language Processing (NLP): Analysing text reviews for sentiment analysis, topic modelling, and keyword extraction [1].
  • Data Visualisation: Creating charts and graphs to represent customer satisfaction trends and common feedback themes [1].
  • Data Cleaning: Practising data preparation and cleaning techniques on real-world text data [1].
  • Travel Industry Analysis: Gaining insights into customer experiences with Emirates Airline for market research or service improvement [1].

Coverage

The dataset offers global coverage of reviews [2]. The reviews specifically pertain to Emirates Airline [1]. The data was listed on 21/06/2025 [2].

License

CC0

Who Can Use It

This dataset is suitable for:
  • Data Scientists and Analysts: For developing and testing NLP models, sentiment analysis, and data visualisation projects [1].
  • Researchers: Studying customer behaviour and feedback within the airline industry [1].
  • Students: Gaining practical experience with real-world customer review data [1].
  • Businesses: Understanding customer sentiment and identifying areas for service enhancement in the travel sector [1].

Dataset Name Suggestions

  • Emirates Airline Customer Reviews Skytrax
  • Skytrax Emirates Passenger Feedback
  • Airline Customer Sentiment (Emirates)
  • Emirates Travel Review Dataset

Attributes

Original Data Source: American Airline Reviews Skytrax

Listing Stats

VIEWS

0

DOWNLOADS

0

LISTED

21/06/2025

REGION

GLOBAL

Universal Data Quality Score Logo UDQSQUALITY

5 / 5

VERSION

1.0

Free