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Livin' App User Sentiment Data
Reviews & Ratings
Tags and Keywords
Trusted By
"No reviews yet"
Free
About
This dataset contains a collection of user reviews and ratings for the Livin' by Mandiri mobile application. Livin' by Mandiri is a digital financial service platform developed by Bank Mandiri, one of Indonesia's largest banks, offering features like payments, money transfers, and financial management on mobile devices for both Android and iOS users. The data was collected by scraping reviews from the Google Play Store, providing insights into user feedback and app performance.
Columns
The dataset is provided in a CSV file and includes the following columns:
- date: The date when the user review was submitted, in datetime format.
- review: The textual content of the user's review.
- rating: The user's rating, on a scale of 1 to 5.
- thumbs_up: The total number of 'thumbs up' or likes given by other users to that particular review.
- version: The version of the app when the user submitted the review.
Distribution
The dataset is structured as a CSV file. It contains approximately 155,192 records, representing reviews submitted between 30 September 2021 and 24 December 2022.
Review counts show significant peaks at certain times:
- 12/29/2021 - 01/07/2022: 16,439 reviews
- 02/21/2022 - 03/02/2022: 11,191 reviews
- 05/22/2022 - 05/31/2022: 10,247 reviews
- 07/06/2022 - 07/15/2022: 10,477 reviews
- 07/15/2022 - 07/24/2022: 11,011 reviews
Rating Distribution:
- 4.92 - 5.00 (5-star equivalent): 86,215 reviews
- 1.00 - 1.08 (1-star equivalent): 39,183 reviews
- 3.96 - 4.04 (4-star equivalent): 10,951 reviews
- 3.00 - 3.08 (3-star equivalent): 9,464 reviews
- 1.96 - 2.04 (2-star equivalent): 9,379 reviews
Thumbs Up Distribution:
- 0.00 - 47.94: 154,810 reviews (majority of reviews received low 'thumbs up' counts)
- Higher counts are present but significantly less frequent, with a maximum of 2,397 thumbs up for a single review.
App Version Distribution:
- 1.0.2: 28% of reviews
- [null]: 24% of reviews (indicating no version information available for these reviews)
- Other: 48% of reviews across various versions.
Usage
This dataset is ideal for:
- Exploratory Data Analysis (EDA) to understand trends in user feedback.
- Sentiment Analysis to gauge overall user satisfaction and identify emotional tones in reviews.
- App performance monitoring and identifying areas for improvement based on user comments and ratings.
- Market research into digital banking service perception in Indonesia.
- Academic research on financial technology adoption and mobile app user behaviour.
Coverage
- Geographic Scope: The reviews are primarily from users in Indonesia, given that Bank Mandiri is a major Indonesian bank.
- Time Range: The data spans from 30 September 2021 to 24 December 2022.
- Demographic Scope: The dataset reflects feedback from users of the Livin' by Mandiri mobile app on Android and iOS devices.
License
CC-BY-NC
Who Can Use It
This dataset is beneficial for:
- Data Analysts and Scientists: For performing EDA, sentiment analysis, and building predictive models related to user satisfaction.
- App Developers and Product Managers: To understand user pain points, identify popular features, and guide future app updates.
- Researchers: Studying digital finance, user experience, and mobile app ecosystems in emerging markets like Indonesia.
- Business Intelligence Professionals: To inform strategic decisions based on customer feedback and market sentiment.
Dataset Name Suggestions
- Livin' by Mandiri App Reviews
- Indonesian Mobile Banking User Feedback
- Bank Mandiri Digital App Ratings
- Fintech App Reviews Indonesia
- Livin' App User Sentiment Data
Attributes
Original Data Source: Livin' by Mandiri App Reviews
QUALITY