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Connecticut Insurance Consumer Complaint Data
Healthcare Insurance & Costs
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About
This dataset provides a detailed listing of consumer complaints lodged against insurance companies licensed within Connecticut. It offers valuable insights into the nature of these complaints, the involved insurance providers, various lines of business, and the ultimate outcomes or resolutions, including any financial recoveries made. The information is crucial for understanding consumer protection in the insurance sector and identifying key areas of concern.
Columns
- Company: The registered name of the insurance company implicated in a specific complaint.
- File No.: A distinct identification number allocated to each individual complaint record.
- Opened: The precise date and time when the complaint was initially lodged or recorded.
- Closed: The date and time marking the official resolution and closure of the complaint.
- Coverage: The particular type of insurance coverage relevant to the complaint, such as auto or health insurance.
- SubCoverage: A further categorisation providing more granular details about the insurance coverage.
- Reason: The primary underlying cause or motivation behind the complaint.
- SubReason: A more specific breakdown or subcategory detailing the reason for the complaint.
- Disposition: The final result or resolution reached for the complaint, for example, resolved, denied, or pending.
- Conclusion: Any additional remarks or information pertaining to how the complaint was concluded.
- Recovery: The monetary sum, if any, that was successfully recouped as a direct consequence of the complaint's resolution.
- Status: The current state of the complaint, such as open, closed, or in progress.
Distribution
The dataset is typically provided in CSV format and has a file size of 6.13 MB. It contains approximately 38,300 unique complaint records. Updates to this dataset are expected to occur annually.
Usage
This dataset is ideal for:
- Analysing patterns and trends in consumer complaints against insurance companies in Connecticut.
- Evaluating the performance and responsiveness of various insurance providers.
- Identifying common reasons for disputes and their resolution methods.
- Researching the effectiveness of regulatory oversight in the insurance industry.
- Informing policy development related to consumer protection and insurance practices.
Coverage
The dataset covers consumer complaints against insurance companies licensed in Connecticut. Complaint opening dates span from 28 September 2015 to 29 July 2023, with closed dates ranging from 2 January 2018 to 31 July 2023. Key companies frequently appearing include Anthem Health Plans, Inc. and ConnectiCare Benefits, Inc. "Claim Handling" is the most frequent reason for complaint, often involving "Claim Denial" or "Claim Delay". "Individual Private Passenger" and "Group" are prevalent coverage types, with "Health Only" as a common subcoverage. It is important to note that some fields, such as 'Disposition' and 'Conclusion', have a notable percentage of missing values.
License
CC0: Public Domain
Who Can Use It
- Insurance Industry Professionals: For market analysis, risk assessment, and improving customer service.
- Regulatory Bodies: To monitor compliance, identify systemic issues, and enforce consumer protection laws.
- Academic Researchers: For studies on consumer behaviour, insurance market dynamics, and regulatory impact.
- Journalists and Public Interest Groups: To investigate and report on consumer rights and insurance company accountability.
- Consumers: To gain insight into common issues and resolutions when choosing an insurance provider.
Dataset Name Suggestions
- Connecticut Insurance Consumer Complaint Data
- CT Insurance Grievance Outcomes
- Connecticut Insurer Disputes & Recoveries
- Consumer Insurance Complaints (Connecticut)
Attributes
Original Data Source: Connecticut Insurance Consumer Complaint Data
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