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Jio Airtel VI Customer Opinion Data
Data Science and Analytics
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About
This dataset offers an in-depth analysis of the Indian telecommunications market, focusing on customer sentiment towards major providers such as VI, Airtel, and Jio. It stems from a survey conducted to understand customer experiences and perceptions, covering technological aspects, business dynamics, and policy implications. The data aims to provide insights into user satisfaction, service quality, and market trends within the Indian telecom sector.
Columns
- Timestamp: Records the date and time when the survey responses were collected, spanning from October to November 2021.
- Region: Indicates the geographical region of India where the respondent resides, including categories like West and North.
- Type of location: Describes the demographic setting of the respondent's residence, categorised as Urban, Suburban, or Other.
- Tech: Specifies the mobile network technology currently in use by the respondent, primarily 4G or 3G.
- Email Instantly: A boolean field indicating whether the user can instantly send an email without attachments.
- Smooth Video Calls: A boolean field indicating if one-on-one video calls are a smooth experience for the user.
- Video Conference Delays: A boolean field indicating if the user experiences delays during video conference calls.
- Download Song Time: Measures the time taken to download a 4-minute song, with options like "Less than 1 min" or "1 min to 2 mins".
- Monthly Data Usage: Quantifies the respondent's typical monthly data consumption, such as "10GB to 50GB" or "More than 50GB".
- Phone Usage Activities: Details the primary activities users engage in with their phones, covering multiple choices like Social Media, Online Shopping, Gaming, and Movies.
- Call Drop Rate: Respondents' perception of the call drop rate, rated on a scale of 1 to 10.
- Network Recommend Tourist: Identifies which network (Jio, Airtel, or Other) a respondent would recommend to a tourist.
- Network Use More Often: States which network (Airtel, Jio, or Other) the respondent uses most frequently.
- Q13-VI/Jio/Airtel (Why use current network): Explains the primary reasons why users choose their current network provider (VI, Jio, or Airtel).
- Q14-VI/Jio/Airtel (Mobile bill & WiFi): Records the monthly expenditure on mobile bill and WiFi services for users of each network.
- Q15-VI/Jio/Airtel (Switch if price/quality change): Assesses willingness to switch networks based on hypothetical price reductions or service quality improvements from competitors.
- Q16-VI/Jio (Service Quality): Rates the service quality of VI and Jio networks on a scale.
- Q17-Airtel (Service Quality): Rates the service quality of the Airtel network on a scale.
- Government Support: Reflects the perceived level of government support for telecommunications companies, rated on a scale.
- Monopoly Telecom Market: A boolean field indicating whether the respondent believes the Indian telecommunications market is leaning towards a monopoly.
Distribution
The dataset is provided as a CSV file titled "Indian telecommunications market.csv", with a file size of 13.42 kB. It contains data for 28 columns. The dataset comprises 50 valid entries for most questions, representing survey responses. Information on the exact number of rows or records is not explicitly stated beyond the valid entry count per column. The dataset is static, with an expected update frequency of 'Never'.
Usage
This dataset is ideal for:
- Conducting customer sentiment analysis towards major Indian telecommunication companies.
- Analysing market dynamics and competitive landscapes between Jio, Airtel, and VI.
- Assessing consumer behaviour related to mobile data usage, phone activities, and network preferences.
- Evaluating perceived service quality and identifying areas for improvement in telecom services.
- Studying the impact of policy and business strategies on the Indian telecommunications sector.
Coverage
The dataset's geographic scope is India, with respondent distribution across various regions including West and North. The time range for data collection is from late October to late November 2021. The demographic scope includes Indian telecom customers residing in urban and suburban locations. Some questions specific to particular networks (VI, Jio, Airtel) may have a higher percentage of missing values for respondents who do not use that specific network.
License
Attribution 4.0 International (CC BY 4.0)
Who Can Use It
This dataset is valuable for:
- Academics and students studying telecommunications, business, policy, or technology.
- Market researchers interested in consumer behaviour and sentiment in the Indian telecom sector.
- Business strategists looking to understand competitive advantages and customer loyalty among network providers.
- Government entities or policy analysts examining market trends and regulatory impacts in the telecom industry.
Dataset Name Suggestions
- Indian Telecom Customer Sentiment Survey
- India Mobile Network User Experience 2021
- Jio Airtel VI Customer Opinion Data
- Indian Telecommunications Market Sentiment
- Telecom User Insights India
Attributes
Original Data Source: Jio Airtel VI Customer Opinion Data
QUALITY