Sears Appliance Customer Feedback

Columns

• url: The URL of the product page being reviewed.
• review_id: A unique identifier for each review.
• headline: A short title or summary of the review.
• comments: Detailed text of the user's review, describing their experience and opinions about the product.
• rating: Numeric rating given by the reviewer (e.g., 1-5 stars).
• nickname: The display name or username of the reviewer.
• location: Geographic location of the reviewer, typically a state or region.
• created_date: The timestamp when the review was first submitted.
• updated_date: The timestamp of the last update or modification to the review.
• is_verified_buyer: A boolean indicating if the reviewer is a verified buyer of the product (true for verified buyers, false otherwise).

Distribution

• Product URLs: Includes reviews for numerous products, with two example product pages representing 15% each, and the remaining 70% from other products. There are 64,553 unique product URLs identified.
• Ratings: Ratings range from 1 to 5, with a significant majority (over 45,000 reviews) giving 4.80-5.00 stars.
• Reviewer Location: A small percentage of reviewers are located in Florida (1%), 10% are undisclosed, and the majority (88%) are from other regions.
• Verified Buyer Status: Approximately 76% (50,484 reviews) are from verified buyers, while 24% (15,916 reviews) are not.

Usage

• Sentiment Analysis: To analyse customer sentiment towards products and brands, identifying patterns in positive and negative reviews.
• Product Evaluation: To evaluate the performance and popularity of products based on customer feedback and ratings.
• Brand Analysis: To enable the analysis of specific brands (such as GE Appliances) and their customer satisfaction levels.
• Recommender Systems: To build recommender systems for better product suggestions based on customer preferences.

Coverage

• Geographic Scope: The reviews generally originate from global regions, with specific reviewer locations often noted as a state or region (e.g., Florida). However, a large proportion of locations are categorised as 'Other' or 'undisclosed'.
• Time Range: Review creation dates span from April 2012 to June 2024. Review update dates range from February 2018 to September 2024.
• Demographic Scope: While specific demographic details are not provided, the nickname and is_verified_buyer fields can offer insights into the reviewer base.
• Data Availability Notes: The dataset may not include all reviews for a product due to scraping limitations or missing data. Some reviews may also lack the 'verified buyer' status, potentially impacting the reliability of feedback for certain analyses.

License

Who Can Use It

• Data scientists and machine learning engineers working on natural language processing (NLP) tasks, particularly sentiment analysis and text classification.
• Market researchers and business analysts seeking to understand customer satisfaction, product performance, and brand perception in the retail and appliance sectors.
• Product managers interested in gathering insights from customer feedback to inform product development and improvement.
• Academics and researchers studying consumer behaviour, product reviews, and e-commerce trends.

Dataset Name Suggestions

• Sears Product Reviews
• Sears Appliance Customer Feedback
• Retail Product Ratings Dataset (Sears)
• Sears E-commerce Review Data

Attributes