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British Airways Trustpilot Reviews Dataset
Reviews & Ratings
Tags and Keywords
Trusted By
"No reviews yet"
Free
About
This dataset offers honest text reviews concerning British Airways, collected from the Trustpilot platform. Trustpilot is a Danish consumer business that operates a review website, established in 2007, which hosts feedback on businesses worldwide. This collection is a valuable resource for understanding customer sentiment and experiences related to British Airways.
Columns
The dataset contains two primary columns:
- review index column: Provides an index for each individual review.
- reviews: Contains the raw customer text feedback.
Distribution
The dataset includes 6145 honest text reviews. It is structured with two columns, typically formatted for data analysis, which often implies a CSV-like structure. The dataset has a quality rating of 5 out of 5 and is version 1.0.
Usage
This dataset is ideal for a variety of applications, including:
- Data analytics: Extracting insights and trends from customer feedback.
- Visualisation: Creating visual representations of review data.
- Exploratory analysis: Discovering patterns and anomalies within the customer reviews.
- Natural Language Processing (NLP): Developing models for sentiment analysis, topic modelling, and text classification.
- Data cleaning: Practising and implementing data preparation techniques.
Coverage
The dataset's region is global, reflecting Trustpilot's scope in hosting reviews for businesses worldwide. No specific time range or demographic details for the reviews are available in the provided information, but the reviews pertain to British Airways customers.
License
CC0
Who Can Use It
This dataset is highly beneficial for:
- Data analysts and scientists: For conducting sentiment analysis, identifying customer pain points, and exploring service quality.
- Marketing and customer experience teams: To gain insights into customer perception and inform strategic decisions.
- Researchers: For academic studies on airline customer satisfaction or review platforms.
- British Airways itself: For direct feedback on their services and operations.
Dataset Name Suggestions
- British Airways Trustpilot Reviews
- BA Customer Feedback Dataset
- Airline Passenger Reviews - British Airways
- Global British Airways Customer Sentiment
Attributes
Original Data Source: British Airways Reviews Trustpilot
QUALITY