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BA Customer Feedback Dataset
Aerospace and Aviation
Tags and Keywords
Trusted By
"No reviews yet"
Free
About
This dataset contains 3400 honest text reviews concerning British Airways, gathered from the Skytrax platform [1]. Skytrax is a United Kingdom-based consultancy known for its airline and airport review and ranking website [1]. This valuable resource provides insight into consumer feedback within the aerospace and aviation sector [1].
Columns
The dataset is structured with two distinct columns [2]:
- review index column: This column provides a unique identifier for each individual review [2].
- customers text review column: This column contains the actual text of the customer's feedback or review [2].
Distribution
The dataset is typically provided in a CSV file format [3]. It comprises 3400 records, with each record representing a single customer review [1, 2]. The structure includes two columns per record, as detailed above [2].
Usage
This dataset is ideal for various applications and analyses, including but not limited to:
- Data analytics and exploratory analysis [1].
- Natural Language Processing (NLP) tasks, such as sentiment analysis [1].
- Data cleaning exercises [1].
- Understanding customer opinions and sentiment towards British Airways.
- Identifying trends in customer feedback.
- Assessing service quality within the airline industry.
Coverage
The dataset's geographic coverage is described as Global [4]. The reviews specifically pertain to British Airways, focusing on their services as an airline. No specific time range or demographic scope for the reviews is detailed in the provided information.
License
CC0
Who Can Use It
This dataset is particularly useful for:
- Data scientists and analysts interested in customer sentiment and text data.
- NLP researchers looking for real-world text review data.
- Businesses in the aerospace and aviation industry for market research and service improvement.
- Academics studying consumer behavior or service quality in the travel sector.
Dataset Name Suggestions
- British Airways Skytrax Reviews
- BA Customer Feedback Dataset
- Airline Passenger Reviews
- Skytrax British Airways Data
Attributes
Original Data Source: British Airways Reviews Skytrax
QUALITY